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After-sales service
Equipment after-sales service guarantee-quality commitment
Quality Assurance Commitment
(1) Our company is responsible for the quality of purchased supporting parts and equipment, carries out strict quality inspection on the purchased parts and equipment, and provides the buyer with its product quality certificate and technical documents related to installation and use at the time of delivery.
(2) Our company guarantees that the equipment provided is brand-new and unused, and has undergone strict factory performance tests and quality inspections, with advanced technology and mature and reliable modern products. Ensure that the equipment provided meets the quality, specifications and performance specified in the bidding documents in all aspects. Ensure that the equipment provided is properly installed and operates safely and reliably under normal operation and maintenance conditions.
(3) During the quality guarantee period stipulated in the contract, our company shall be responsible for repairing or replacing the defective equipment free of charge for any damage, defect or failure of the equipment supplied due to the defects of design, manufacturing and materials, and purchased supporting parts, so as to meet the requirements stipulated in the technical conditions. Outside the quality assurance period, our company is obliged to provide equipment for life-long maintenance.
Fault response
(4) The customer service department has a 7*24-hour hotline, and full-time engineers accept customer calls to ensure that customers receive timely technical support and services during the use of equipment.
After receiving the equipment failure notification, our company guarantees to respond to the customer's maintenance needs in real time. In case of emergency failure, we will actively respond to the user's request to arrive at the scene to eliminate the failure.
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